Refund & Replacement Policy

Last updated: 06/01/2026

Because all our products are freshly baked to order, refunds are limited to specific situations as mentioned below.

1. Made‑to‑order policy

• Every cookie, cake and bake is prepared only after you place an order, using perishable ingredients and without preservatives, maida or refined sugar.

• As a result, orders generally cannot be cancelled or refunded once preparation has begun or the order is dispatched.

2. When you are eligible for a refund or replacement

You may be eligible for a refund or replacement only if:

• The wrong product was delivered (different from what was billed).

• The product is clearly damaged or spoiled at the time of delivery.

• There is a genuine quality issue that is not related to taste preference or minor variation in design/colour.

In such cases, we may offer:

• A replacement of the same product, or

• A partial or full refund, at our sole discretion.

3. Conditions for raising an issue

To help us help you fairly, please ensure:

• You check the product and packaging at the time of delivery.

• You contact us within 2 hours of delivery in case of an issue.

• You share clear photos/videos of:

  • The product

  • The packaging

  • The invoice/label with date and time

Issues reported beyond this window or without adequate proof may not qualify for refund or replacement, as baked products are time‑sensitive and perishable.

4. Shelf life, storage & customer responsibility

• Every product mentions its shelf life and basic storage instructions on the label/packaging.

• Once delivered in good condition, it is your responsibility to:

  • Store the product as instructed (for example, refrigeration where required).

  • Consume it within the indicated shelf‑life period.

We are unable to offer refunds or replacements for:

• Products stored incorrectly after delivery.

• Products consumed or reported spoilt after the mentioned shelf life.

• Personal taste preferences or expectations (for sweetness, texture, etc.).

5. Refund method and timeline

• Approved refunds (full or partial) will be processed using the same payment method used for the order, wherever possible.

• Processing times may vary depending on your bank/payment provider, usually within 7–10 working days after our confirmation.

• In some cases, we may offer store credit/vouchers instead of a direct refund.

6. Non‑refundable scenarios

No refunds or replacements will be provided where:

• The delivery address or contact details shared by you were incorrect or incomplete.

• Delivery was attempted but could not be completed due to unavailability of the customer or denial of acceptance.

• The product has been largely consumed but only a small portion is shared as “defective”.

• The complaint relates only to minor appearance differences (colour, decoration style, piping pattern, etc.).

7. How to contact us

For any refund, replacement or product concern, please reach out with your order ID and proof:

• Email: letswheatbakehouse@gmail.com

• Phone/WhatsApp: 9150636806

Our goal is to handle every genuine concern fairly, while also maintaining hygiene, freshness and honesty in our small‑batch home baking process.